Monday, March 19, 2012

Major Props to Bright House Networks

Just wanted to give some well-deserved kudos to BrightHouse for having some pretty impressive customer service. Decided to upgrade both my standard DVRs to HD and my standard Internet to "wideband" in one weekend. Of course things went wrong, but BH sent out a technician at the last minute at 7pm on a Sunday to fix my DVR. Then their phone support reconfigured my Lightning modem to work with my Gentoo firewall/mail server/etc without even batting an eyelash.

WAY better than my experiences with Comcast, I must say.

Plus now I have wideband, which is clearly wider than broadband and thus better.

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